FAQ


What is the fastest way to find a proper product?

Use the shop browser in the right upper corner.

Do I have to register to place an order?

There is no such necessity. You can send a request to realization without registering and creating an account at the store. It will be made as a standard, but you will not have the opportunity to use such facilities as chacking an order status, fallow the shipment, viewing your order history, participating in contests and promotions, use a discount codes for regular customers and so on.

How fast the product is send?

Normally within 24 hours. The orders completed in the working days by 2 - are usually giving at the same day and delivery to the customer the next working day.

Do I receive a confirmation by email after placing an order without registering?

You always get a confirmation to your specified email address. It does not matter whether the client has set up an account or did a "fast" purchase without registering - always receive a summary with details on e-mail address.

Can I pick up the ordered product in person?

Personal collection of ordered product is possible from Monday to Friday at Showroom located on Arbuzowa 31/2 street, 02-747 Warsaw.

Is it possible to return the ordered product?

Yes, you can return the ordered product, provided that it was not in use and has a manufacturer's tag. Such product must be sent to the address of the store with a note about the return. Shipping costs are covered by the customer.

What is the deadline for a refund for returned product?

The shop will return the money within 7 working days. The money will be sent to indicated bank account, unless agreed a different way.

How do I get an invoice?

To receive an invoice, select this option when register your personal data to ordering and filling in each field of the form. Please note that the data on the order form can be different then on the shipping.

I have an account in the shop, but I can't log in.

This usually happens for two reasons: the e-mail address and/or the password was entered incorrectly. If passwords were forgotten - please click on the link "remind the password" available on the log-ons website. The new, randomly generated password will be sent to the given e-mail address at the registration. If in spite of the correct password, you still have problem to log on, please contact us: info@misslemonade.pl

Was my order already sent?

Information about the current status of the order is accessible on the site "my account" (only for registered customers). Additionally, the information about the status order are being sent to the to the given email account.  

What time is the courier company delivering the parcel

The agreement with the courier company provides a delivery for next working days after placing an order, that is on average 24 h from placing an order.

The courier arrived with the parcel, but there was nobody at home. What am I supposed to do?

The courier should repeat the delivery to the indicated address.

What if the parcel will be damaged during the transport?

In such a situation, above all one should not collect the parcel from the courier. If the delivered parcel is raising doubts, and the package e.g. is damaged, we ask for the refusal and informing us about such a situation. We will try as soon as possible to send the new product or to return the paid amount due.

More thorough watching the parcel is possible only after paying a fee for the package and after signing a transport documents. In fact the courier doesn't have a duty of participating in this process, but it is possible ask him to wait by the time of checking the package. If the courier disagrees to such a termination, one should remember (if necessary to remind the courier) that in case of damage the courier have to arrive one more time to draw the protocol of the damage.

Is it „possible "to put off" a dispatch of ordering to a later date?

If the order is on the phase of implementation, please as soon as possible to get in touch with us.

Will the courier get in touch with me before the delivery?

Couriers don't have a duty of contacting the recipient of the parcel before its delivery, therefore we can't guarantee it. From experience we can say the courier is usually calling the addressee  before the delivery (usually early in the morning).

Shipping details

We aim to give you precise information regarding shipping fees. You can check the exact of the shipping fees for your basket by entering the delivery country, without having to log into your account or create an account, and before the payment stage.

Region Poland Europe Oceania North America South America Asia
Postal Service 9,6PLN 7,14€ 17€ 9,7$ 9,6€ 9,6€
UPS, FEDEX, DPD 15PLN 14 - 23€ 34- 69€ 34 - 59€ 34 -69€ 34 - 59€
Global Expres - - 18€ 18€ 18€ 18€

Orders for delivery to countries outside the European Union are not subject to Polish VAT. The prices indicated on the website for such orders are free of tax and therefore do not take into account VAT. 

Please note that import duty and VAT can apply for deliveries outside of the EU. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country.

The customer is also responsible for verifying the possibilities of importing ordered items with respect to the governing laws of the destination country. 

Shipping Time

Your order will be sent within 24 hours from Monday – Friday. All orders made after Friday at 14:00 (Warsaw time) will be sent on Monday morning.

Shipping time depends on courier only. You can find your estimated shipping time in table below:

 

Region Poland Europe Oceania North America South America Asia
Global Express - 1-3 3-7 2-6 2-6 2-5
Postal Service 1-2 2-4 3-9 3-9 3-9 3-9
UPS, FEDEX 1 1-2 2-4 2-4 2-4 2-4

*The time frames are given in working days. The indicated delivery times are general time frames established by the shipping company.  No refund for shipping fees can be made on orders delivered later than the indicated delivery times.

Tracking your order

You will receive a tracking code (according to the shipping method used). You can also follow the progress of your order at any point by logging in to your account. Select ‘My Orders’ to follow the progress of your parcel. For any questions concerning the progress of your delivery you can also contact our Customer Services at info@misslemonade.pl

Please note that while tracking international shipments you may experience occasional data loss and minor inconsistencies, which are caused by operation of foreign tracking systems.

If an order has not been collected within the time period specified by the delivery company, the products will be automatically returned to the sender, and the cost of re-sending the parcel must be paid by the recipient.

Delivery rates for Europe and other countries

Delivery rates are calculated based on weight and destination. The rate will be calculated and shown to you before confirming your order.

Important notes:

The indicated delivery times are general time frames established by the shipping company. These time frames are on top of item availability times and order preparation times. No refund for shipping fees can be made on orders delivered later than the indicated delivery times. 

For items that are not available immediately, a time frame for the item’s availability in our warehouse is stated on the product page. These time frames are on top of package delivery times depending on the shipper chosen.

Shipping fees are calculated automatically according to the delivery destination, weight and total volume of the ordered items, in the fairest way possible.

Please note that we may refuse  to deliver voluminous items (furniture, large pieces of decor, etc.) outside Europe.

Payment methods

Bank transfer

Choose this option when paying for your order. You will then receive our bank details, and all you need to do is transfer the money from your bank account. Your parcel will be sent by our services once the transaction is validated by our bank partners. The items in your order are reserved. You have up to 7 days to pay, but after this time period, the products in your order will be put back on sale.

  • MISSLEMONADE.pl
  • Nowoursynowska street 139t/10
  • 02-776 Warszawa
Bank ALIOR BANK
SWIFT / BIC ALBPPLPW
PLN account PL 49 2490 0005 0000 4600 6325 7415
EUR account PL 02 2490 0005 0000 4600 6433 0111
GBP account PL 60 2490 0005 0000 4600 1786 9268

PayPal  (including all credit cards )

If you have a Paypal account, it is possible to pay using this service. PAYPAL facilitates secure transactions without ever showing your bank details to the payee. Your e-mail address and a password are all that is needed.

Paymil

PAYMILL is  an online and mobile payment method that enables credit card customers to quickly and safely transactions. PAYMILL has partnered with a number of banks and payment service providers so that we can give our clients the ability to accept the widest range of online payment methods

Cash on delivery (  Poland only )

When you select Cash on Delivery as your payment method, you don't have to make any advance payment. You pay for your order only when you receive it.

Personal collection

You can pay by cash or credit card at our showroom.

How can I return an item ordered on the website ?

We want you to be completely happy with your order. Subject to certain exceptions set forth below, if for any reason you are not satisfied, we will gladly accept your return within 14 days of receipt of the (original) merchandise.

You have a legal timeframe of 14 days - as of the delivery of your order - within which you must notify us of your intention to return an item, the reson for its return and return the item.

You need only to enter your customer account and in the “Return or exchange an item or items” section:

  • Select the order in question, the item(s) to be returned/exchanged, and the reason for returning
  • In the case of an exchnage, choose the replacement item(s)
  • Confirm your request
  • Download and print your Returns Slip that you must imperatively include in your return package

Mail the package to:

  • Miss Lemonade
  • ul. Arbuzowa 31/2
  • 02-747 Warszawa
  • POLAND

Orders to Mainland Poland 

Miss Lemonade may pays in part the return costs only for items of fashion for a return within Poland. From abroad, the return costs are at your expense.

Can I exchange an item?

Exchanges are only possible within the same model, for  another size and/or colourway. If the replacement item is more expensive than the item it is replacing, there will be a request to pay the difference. In the opposite case, you will receive a voucher (credit note) for the price difference.

Which items ordered on the website can be returned?

All items from the website can be returned, except those that mention otherwise. In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and  must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.

Mail the package to:

  • Miss Lemonade
  • ul. Arbuzowa 31/2
  • 02-747 Warszawa
  • POLAND

Items ordered via a gift list can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded.

If Miss Lemonade makes an error in your order, the return shipping fees shall be refunded by Miss Lemonade. In such a case, please contact our Customer Service team who will explain how to proceed.

What is the deadline for returning an item?

You have a legal time frame of 14 calendar days from the delivery date of your order to declare and send your return.

Terms & Conditions

Miss Lemonade kids store is owned by MISS LEMONADE Karol Samsel, registered in Poland at Nowoursynowska 139T/10,  Registration Number 502834, taxpayer identification number 745-178-16-87, CRO certificate 142233932, hereinafter referred as Seller.

Bank account: Alior Bank 49 24900005 0000 4600 6325 7415

The correspondence address : Misslemonade.pl, ul. Arbuzowa 31/2 street, 02-747, Warsaw

Contact Details: Phone 663 132 014, e-mail: info@misslemonade.pl

These rules of online store, hereinafter referred to as the "Terms", specifies the rules for the online shop operated under the name Misslemonade.pl (the internet address www.misslemonade.pl), hereinafter referred to as "Shop" and the terms of the conclusion and implementation of sales contracts with buyers through the Shop.

These Conditions shall become a part of the contract between the Seller and the client of Shop, hereinafter referred to as "Buyer".

1. General

1)   The Seller sells products via the Internet. The condition of making an order in the store is:

    • fill in the order form - for buyers who do not use the account service in the store, or
    • placing an order after signing up for the service of store account

2)   The buyer of the available products in the store need to be an adult.

3)   Seller fulfil orders only in Poland. In individual cases, after prior approval of the Shop, the shipment  is possible to European Union countries, only through courier.

4)   All names and brands are the property of their respective owners and are presented in the store for informational purposes only. Photos and images of the products presented in the shop are not advertising as defined in the law, but only the trade information about products and may vary slightly from the orginal.

2. Shop offer

1)   The presented products and information about them are just for information only and do not constitute an offer within the meaning of Art. 66 of the Civil Code.

2)   Prices of products in the store are expressed in Polish zlotys. Prices include VAT, but does not include information about shipping cost , which will be calculated and communicated to the Buyer before the final approval of the order. Presented  price of a product is binding on the Buyer at the time of his order.

3)   Seller reserves the right to change the prices of the goods specified in the offer, which can not adversely affect the order made.

4)   The amount and type of offering products in the store are variable and are constantly updated.

5)   The quantity of possible “Sale” products in a store is limited. Their sale is carried out based on the order of confirmed orders by the shop, till run low.

6)   All products offered by the Shop are brand new, covered with warranty against hidden defects and warranty (in case of products covered by the manufacturer's warranty).

3. Order Products from the site

1)   Before the final ordering the buyer will be able to read the information concerning this order, which will include, among others, accurate calculation of the ordered products, the unit price and the total value of any discounts and accurate delivery costs.

2)   When you place an order via the site, we will send you an order confirmation which will be sent to the email address specified in the Buyer's order form or you assigned to the account in the store.

3)   The delivery time is the time required to prepare the order for shipment. The Seller agrees to use its best efforts  amounted to a maximum of:

    • 48 hours from the time of placing an order in case of COD shipments; or
    • 48 hours from receipt of the fee for the order in the account of the Seller's bank account.

4)   If  the description of products which have information about the date of bringing goods from the importer or a warehouse, for example about: "Availability: 3-5 days", or "Availability: 48h" (h, is the amount of hours).

5)   Delivery time is extended by the longest time specified in the description of ordered products. For all other products, that do not have any of the above information applies to the execution time from point. 3.3. 
 

6)   Orders made on weekends and public holidays are processing within 48 hours from the first working day, but without consecutive days of public holidays.  

7)   In the case where an order can’t be completed due to lack of the product in stock (from the importer/wholesalers), the Buyer will be informed and will be able to change or cancel the order.

8)  An Order is considered valid and binding only if the order form is properly completed by the Buyer and sent to the store using the registration system and mechanisms contained on the store pages, unless the law provides otherwise.   

9)  The Buyer may only enter an adjustments to the contract only before its approval of realization by the Seller. The buyer must make a correction of an order by email, and  a validity of correction has to be confirmed by phone or email by the Seller.  

10)  An Order sent by the Seller can’t be cancel subject to the accidents described in these regulations.

11)  In individual cases, accepted by the seller, may also cancel the paid order but not sent by the seller yet.

12)  After sending the order to the Buyer, Shop generate an e-mail and message (if possible) of the shipment of the products.

4.  The cost and method of delivery

1)   Delivery of orders by:

    • Courier DPD
    • Courier UPS
    • Postal Service

2)   Shipping costs are held by the Buyer, who is informed about the total cost of delivery before the final approval of the order. Information about the contract and the cost of delivery orders will also be sent to the Buyer via e-mail after order to the given address in the order form, or assigned to a service account in the store.

3)   The Buyer, if possible, should check the delivery status when receiving in the presence of the courier company employee. In case of damaged shipping, if possible, Buyer shall report this fact to the courier and prepare minutes of complaint and inform the Seller.

4)   The cost of returned  or exchanged of shipping to the store is covered by the Buyer, but in case of justifiable complaints, replacement of a defective or refund a faulty product, the Seller shall reimburse the shipping costs, after consultation the details of such a return. In other cases (if the complaint, exchange or refund faulty product will be illegitimate) The Seller shall not reimburse shipping costs.

5)   The cost of foreign delivery is determined individually according to the rank of the courier company. Seller does not implement  cash on delivery(COD).

 5. Payment Methods

1)   The buyer may make a payment in the following way:

    • Money transfer to the bank account: Alior Bank 49 24900005 0000 4600 6325 7415, title transfer must include the order number.
    • through a secure system PayU S.A. and PayPal.
    • Cash on Delivery only for courier delivery.

2)   After receiving receipt of payment, we confirm by e-mail and message (if possible) the acceptance of an order. In the absence of payment of the Seller's account within 5 working days from the date of dispatch of the Buyer messages sumarizing the order referred to in paragraph 3.2 above, the order shall be considered to have been lodged.

3)   In exceptional cases ,it is possible to negotiate the payment date, however,  request from the Buyer must be approved by the Seller.

6. Cancelling Orders

1)   Buyer have the right to cancel the order and  return purchased product within 15 days from the date of delivery of the order, without giving any reason. Withdrawal is only possible if the product is not destroyed or damaged for reasons attributable to the Buyer.

2)   In case of cancellation, the Buyer should notify the Seller by e-mail to the following address: info@misslemonade.pl or letter according the data specified in point. 6.5. below, indicating the order or which products waiver applies. The buyer need to send a statement before its expiry.

3)   If you cancel your order you must return the product to us, including all branded packaging as far as possible, with all tags within 14 days.

4)   Seller agrees to consider withdrawal from the contract within 2 working days from the date of delivery to the store of returned product provided that the conditions referred to in paragraph. 6.1 - 6.3. above. If all the conditions of the goods referred to in the previous sentence are met, the refund will be indicated by the buyer's bank account.

5)   Subject to the point. 6.2. withdrawal from the contract and return the purchased product must be sent to: Misslemonade.pl, Arbuzowa street 31/2, 02-747 Warsaw, with a note  "WITHDRAWAL FROM THE AGREEMENT".

6)   We do not accept COD shipments

7)   The withdrawal referred in point. 6.1. does not apply in cases of:

    • services started, with the consent of the Buyer before the deadline referred to in point. 6.1.,
    • contracts for services which the price or remuneration depends solely on the  financial market,
    • the benefits of the properties specified by the consumer in his order, or closely associated with his person,
    • benefits, which by their nature can’t be returned or whose subject is perishable,
    • the provision of the press,

7. Complaints

1)   The products offered in the store have a warranty of the manufacturer, importer or seller  force in the Republic of Polish. Most of products covered by the warranty  determined by the manufacturer,  based on the proof of purchase (receipt or invoice).

2)   Buyer  have the right to claim of product bought in the store because of  non-conformity of the product received, delays in delivery due to the fault of Store and other cases resulting from generally applicable laws.

3)   Complaints  are not subject to: natural wear of the product, mechanical damage (bruises, abrasions, tears) arising from use of the product, damage resulting from a poor fit or improper use of  product and maintenance.

4)   The buyer  must return the product to us, including all branded packaging with proof of purchase (receipt / invoice) a statement of the complaint/exchange, so you can identify the claims of the buyer. Buyer will be responsible for the cost of sending the product back to us but in case the complaint is accepted delivery costs are reimbursed under the conditions described in point. 4.4. Repaired or replaced with new merchandise is delivered to the Purchaser at the cost of the Seller.

5)   Seller agrees to consider the complaint in accordance with the applicable laws.

6)   Claims as well as the product  subject to the complaint should be sent to: Misslemonade.pl, Arbuzowa street 31/2, 02-747 Warsaw,  marked "COMPLAINT".

7)   Seller will not accept COD shipments.

8. Exchange

1)   Buyer have the right to exchange the purchased products within 15 days from the date of delivery, without giving a specific reason for replacement. This is possible only in the case if the product is not damaged. The intention of replacement the Seller must be informed by e-mail or by phone. Lateness of the term will be the basis for the failure the exchanges.

2)   The buyer  must return the product to us, including all branded packaging with proof of purchase (receipt / invoice) and  completed form  claim/replacement.

3)   The Seller is obliged to send such product within 4 working days

4)   Buyer will be responsible for the cost of sending back the exchanged product

5)   Seller will not accept COD shipments

6)   Product subject to exchange should be sent to: Misslemonade.pl, Arbuzowa street 31/2/, 02-747 Warsaw, with a note "EXCHANGE".

9. Privacy Policy

1)   Personal data shall be protected in accordance with the Law of 29.08.1997 of the Protection of Personal Data (Journal of Laws No. 101 of 2002., Item. 926) to prevent access by third parties .

2)   The buyer consents to the processing of personal data by the Data Administrator (Miss Lemonade Karol Samsel) for an account of the Buyer and processing the orders  within the website Misslemonade.pl accordance with the Act of 29 August 1997 on the protection of personal data (Dz. U . No. 101 of 2002., item. 926, as amended. d.). Personal data are used for execution of contracts of sale, in connection with the that can be communicated to those responsible for the delivery of purchased products to the customer. Buyers have the right to access their data and to correct them. The data are transferred voluntarily.

3)   Personal data of the buyers making payments via PayU  for purchased goods/products/services are transferred  PayU S.A. company located in Poznan, as the data controller(60-324 Poznań, ul.Marcelińska90), entered into the Register of Entrepreneurs kept by the District Court in Poznań – Nowe Miasto and Wilda, VIII Commercial Division of the National Court Register under KRS0000274399.

10. Final Provisions

1)   The seller may make changes to these Terms and Conditions, provided that such changes are justified due to e.g. the important interest of the Seller or the Buyers, the changes may not worsen the situation (right)of buyers. Changes of the Regulations in relation to buyers using the service account in the store are valid from the moment they accept such changed Terms. Seller reserves that, with regard to buyers using the service account in the store, some of the functions Store or even the ability to make purchases in the store may be limited or even impossible until the acceptance of the changed Regulations, which does not apply to already ordered goods.

a)    These Regulations is a document defining rules for placing an orders in the store. Each buyer is obliged to read the Terms and Conditions, and its provisions are binding on him at the time of his order in the store or properly accept the Rules(for buyers using the service account).

b)    In matter not regulated by the Regulations, the provisions  oft he Civil Code and other In any matter not covered by this Regulation shall apply the provisions of the Civil Code and other relevant applicable laws.

2)   The owner of the store: MISS LEMONADE Karol Samsel
ul. Nowoursynowska 139T/10, 02-776 Warszawa
NIP 745-178-16-87, REGON 142233932
e-mail: info@misslemonade.pl
kontakt: Telefon +48 663 132 014.

3)   Dane korespondencyjne sklepu: Misslemonade.pl

4)   Regulations are applicable from 15.08.2013.


Miss Lemonade Team

 

Privacy Policy

Transaction and data security determine the direction of Przelewy24 development. The priority, at every stage of system improvement, is meeting top security standards. This is why all information passed to Przelewy24 is stored only in a secured DataCenter belonging to our Company. No piece of stored data is made available outside.

Przelewy24 meets PCI Complient, McAffe Secure standards which guarantees that your transactions are processed with a credible partner.

To make capturing confidential data impossible, the information about access to bank accounts is entered by customers solely on secured bank websites; the system does not store data concerning payment cards which enable transaction processing without the card holder consent.

Money paid to Przelewy24 accounts is transferred to the recipients' accounts ASAP. We try to settle payment rules with our partners in such a way so that the money was kept on Przelewy24 for possibly shortest time.