WHAT IS THE FASTEST WAY TO FIND A PROPER PRODUCT?
Use the shop browser in the left upper corner.
DO I HAVE TO REGISTER TO PLACE AN ORDER?
There is no such necessity. You can send a request to realization without registering and creating an account at the store. It will be made as a standard, but you will not have the opportunity to use such facilities as chacking an order status, fallow the shipment, viewing your order history, participating in contests and promotions, use a discount codes for regular customers and so on.
HOW FAST THE PRODUCT IS SEND?
Normally within 24 hours. The orders completed in the working days by 2 - are usually giving at the same day and delivery to the customer the next working day.
DO I RECEIVE A CONFIRMATION BY EMAIL AFTER PLACING AN ORDER WITHOUT REGISTERING?
You always get a confirmation to your specified email address. It does not matter whether the client has set up an account or did a "fast" purchase without registering - always receive a summary with details on e-mail address.
CAN I PICK UP THE ORDERED PRODUCT IN PERSON?
Personal collection of ordered product is possible from Monday to Friday at Showroom located on Arbuzowa 31/2 street, 02-747 Warsaw.
IS IT POSSIBLE TO RETURN THE ORDERED PRODUCT?
Yes, you can return the ordered product, provided that it was not in use and has a manufacturer's tag. Such product must be sent to the address of the store with a note about the return. Shipping costs are covered by the customer.
WHICH IS THE DEADLINE FOR RETURNING AN ITEM?
You have a legal right to 7 days as from the reception of the goods to tell us your intention to return a product to us and the reason for this return. Once we have given you a return authorization, you must return the item to us as soon as possible and within a maximum delay of 15 days.
HOW DO I GET AN INVOICE?
To receive an invoice, select this option when register your personal data to ordering and filling in each field of the form. Please note that the data on the order form can be different then on the shipping.
I HAVE AN ACCOUNT IN THE SHOP, BUT I CAN'T LOG IN
This usually happens for two reasons: the e-mail address and/or the password was entered incorrectly. If passwords were forgotten - please click on the link "remind the password" available on the log-ons website. The new, randomly generated password will be sent to the given e-mail address at the registration. If in spite of the correct password, you still have problem to log on, please contact us: [email protected]
WAS MY ORDER ALREADY SENT?
Information about the current status of the order is accessible on the site "my account" (only for registered customers). Additionally, the information about the status order are being sent to the to the given email account.
WHAT TIME IS THE COURIER COMPANY DELIVERING THE PARCEL
The agreement with the courier company provides a delivery for next working days after placing an order, that is on average 24 h from placing an order.
THE COURIER ARRIVED WITH THE PARCEL, BUT THERE WAS NOBODY AT HOME. WHAT AM I SUPPOSED TO DO?
The courier should repeat the delivery to the indicated address.
WHAT IF THE PARCEL WILL BE DAMAGED DURING THE TRANSPORT?
In such a situation, above all one should not collect the parcel from the courier. If the delivered parcel is raising doubts, and the package e.g. is damaged, we ask for the refusal and informing us about such a situation. We will try as soon as possible to send the new product or to return the paid amount due.
More thorough watching the parcel is possible only after paying a fee for the package and after signing a transport documents. In fact the courier doesn't have a duty of participating in this process, but it is possible ask him to wait by the time of checking the package. If the courier disagrees to such a termination, one should remember (if necessary to remind the courier) that in case of damage the courier have to arrive one more time to draw the protocol of the damage.
IS IT „POSSIBLE "TO PUT OFF" A DISPATCH OF ORDERING TO A LATER DATE?
If the order is on the phase of implementation, please as soon as possible to get in touch with us.
WILL THE COURIER GET IN TOUCH WITH ME BEFORE THE DELIVERY?
Couriers don't have a duty of contacting the recipient of the parcel before its delivery, therefore we can't guarantee it. From experience we can say the courier is usually calling the addressee before the delivery (usually early in the morning).
WHAT DOES IT MEAN IF MY CARD IS DECLINED?
If your Credit Card has been declined it can be for a number of reasons:
- You have written a number wrong.
- You have written the date or security code (CVV) wrong.
- The name and address does not match the address the Bank has on file for you.
- Your Bank have refused it for security reasons.
- There are not enough funds to cover the payment.
If you contact your Credit Card Provider or Bank they will tell you why they have declined it. You can then contact us and let us know, and we will try again.