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DELIVERY COSTS
| Delivery Method | Deliver Period* | From |
Polish Post (worldwide) | 3-12 days | 4,99 € |
| Global Express (worldwide) | 3-10 days | 8 € |
| DHL Express (worldwide) | Up to 5 days | 12 € |
| Fedex Priority (worldwide) | 48-72 hrs | 15 € |
| UPS Standard (Europe) | 3-6 days | 9 € |
| UPS Express (worldwide) | 24-48 hrs | 17 € |
| PickPack (Warsaw only) | Same day delivery | 55 PLN |
| Inpost (Poland only) | 24-48 hrs | 14,99 PLN |
*The time frames are given in working days. The indicated delivery times are general time frames established by the shipping company. No refund for shipping fees can be made on orders delivered later than the indicated delivery times.
We aim to give you precise information regarding shipping fees. You can check the exact shipping fees for your basket by entering the delivery country, without having to log into your account or create an account, and before the payment stage.
Orders for delivery to countries outside the European Union are not subject to Polish VAT. The prices indicated on the website for such orders are free of tax and therefore do not take into account VAT.
Please note that import duty and VAT can apply for deliveries outside of the EU. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country.
The customer is also responsible for verifying the possibilities of importing ordered items with respect to the governing laws of the destination country.
Your order will be sent within 24 hours from Monday – Friday. All orders made after Friday at 14:00 (Warsaw time) will be sent on Monday morning.
Shipping time depends on courier only. You can find your estimated shipping time in table below:
SHIPPING DETAILS
Shipping fees are calculated automatically according to the delivery destination, weight and total volume of the ordered items, in the fairest way possible. Shipping of all big diameter packages in which they are delivered on a Pallet is calculated after making the order by the customer.
MEASURES TO TAKE DURING DELIVERY
During the delivery of your order, it is important to check that your package has not been damaged during transport. This must be done in the presence of the deliveryman. If the packaging of your package and/or the item(s) is/are damaged, you must enter the details of the damage on the Shipper’s Delivery Slip. You can also refuse the delivery. The Shipper’s Delivery Slip will be an important document in case of compensation requests (refunds, exchanges) to Miss Lemonade or the shipping company.
If you notice any damage after unpacking the package, contact our Customer Service Team within the following 3 days through the Contact Form or by telephone at:
Poland : +48 794 475 999 / Contact by e-mail: [email protected]
English: +48 663 132 014 / Contact by e-mail: [email protected]
Our consultants are available
Monday to Thursday from 10:00 to 16:00 and on Friday from 10:00 to 16:00.
CUSTOMS
If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver (this also applies to retailers and wholesalers).
Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country.
TRACKING YOUR ORDER
You will receive a tracking code (according to the shipping method used). You can also follow the progress of your order at any point by logging in to your account. Select ‘My Orders’ to follow the progress of your parcel. For any questions concerning the progress of your delivery you can also contact our Customer Services at [email protected]
Please note that while tracking international shipments you may experience occasional data loss and minor inconsistencies, which are caused by operation of foreign tracking systems.
If an order has not been collected within the time period specified by the delivery company, the products will be automatically returned to the sender, and the cost of re-sending the parcel must be paid by the recipient.
DELIVERY RATES FOR EUROPE AND OTHER COUNTRIES
Delivery rates are calculated based on weight and destination. The rate will be calculated and shown to you before confirming your order.
Important notes:
The indicated delivery times are general time frames established by the shipping company. These time frames are on top of item availability times and order preparation times. No refund for shipping fees can be made on orders delivered later than the indicated delivery times.
For items that are not available immediately, a time frame for the item’s availability in our warehouse is stated on the product page. These time frames are on top of package delivery times depending on the shipper chosen.
Shipping fees are calculated automatically according to the delivery destination, weight and total volume of the ordered items, in the fairest way possible.
Please note that we may refuse to deliver voluminous items (furniture, large pieces of decor, etc.) outside Europe.
